CtrlFire Service Agreement

  1. Definition

“Account Information”: Refers to all information you provide during the registration and use of CtrlFire, including but not limited to your name, email address, password, etc.
“Affiliated Company”: Refers to any entity that directly or indirectly controls, is controlled by, or is under common control with CtrlFire.
“Connected Services”: Refers to various social media platforms, data sources, and other third-party services that you connect to, access, or use through CtrlFire.
“Content”: Refers to all information and data you create, upload, store, or receive through Connected Services in CtrlFire, including text, images, videos, audio, etc.
“Customer Content”: Refers to any materials you or your employees input into the platform for using CtrlFire or any materials generated through the use of CtrlFire.
“Order”: Refers to the CtrlFire service plan you select, including associated fees, duration, number of user seats, and other service details.
“User”: Refers to an individual authorized to use CtrlFire, with each user required to have a separate account and password.

  1. Service Provision and Use

CtrlFire will provide services to you according to your Order, including but not limited to social media management, data analysis, content publishing, and other features.
You should use CtrlFire reasonably in accordance with the acceptable use policy and must not engage in any actions that infringe on intellectual property rights, violate laws and regulations, or harm the interests of others.
You must not share, transfer, or disclose user account information, nor use the account for any illegal or unauthorized purposes.
You must not use CtrlFire to provide services to third parties or otherwise benefit third parties unless you have obtained prior written consent from CtrlFire.

  1. Intellectual Property

CtrlFire owns all rights and usage rights to its platform, technology, software, documentation, and other related intellectual property.
You retain ownership of all Customer Content you input into CtrlFire but grant CtrlFire the right to use that content during the provision of services, including but not limited to copying, storing, transmitting, displaying, and distributing.
You must not reverse engineer, decompile, disassemble, or otherwise attempt to obtain its source code, algorithms, or technical details from CtrlFire.
You must not modify, translate, or create any derivative works based on CtrlFire, nor use CtrlFire to develop competing products or services.

  1. Term and Termination

This agreement takes effect from the date you first use CtrlFire and will automatically suspend at the end of the subscription term unless you renew before the term ends.
If you choose not to renew or fail to renew on time, you will lose access to and use of CtrlFire’s paid features.
If you opt for automatic renewal of services, this agreement will continue to be effective during each renewal term unless you explicitly indicate your intention not to renew before the renewal term begins.
You may stop using CtrlFire and cancel your account at any time, but fees already paid are non-refundable, and you will lose access to paid features.

If either party violates a key term of this agreement and fails to correct it within 30 days of receiving written notice, the other party may terminate this agreement. Upon termination, you must immediately stop using CtrlFire and, at CtrlFire’s request, destroy or return all confidential information.
If relevant authorizations, data, accounts, etc., are not deleted after the termination of the ordered services, CtrlFire will retain your relevant information and data for 180 days, after which we will permanently delete that data.

  1. Fees and Payment

You must pay all applicable fees according to your Order, including initial fees and renewal fees. All fees are non-cancelable and non-refundable.
If you have linked a credit card for payment, CtrlFire will charge the archived credit or debit card at each renewal. By purchasing a subscription, you agree to the automatic renewal of the subscription and to make regular payments at the frequency specified in the Order. Your subscription will continue automatically at the selected intervals, and you will continue to be charged the specified price unless you (a) cancel the subscription; (b) CtrlFire refuses to renew your subscription.
You can only start using CtrlFire after payment, and if any refunds or non-payments occur, all access to CtrlFire will be immediately suspended.
CtrlFire reserves the right to adjust service fees at any time, but will notify you in advance of any fee changes. If you do not accept the revised fees, you may choose to terminate the service.

  1. Warranties and Disclaimers

CtrlFire guarantees that its services will be provided in accordance with the terms of the agreement and the acceptable use policy, and that it will not intentionally infringe on your legal rights during the provision of services.
You guarantee that you have the right to use Customer Content and have obtained all necessary permissions and authorizations, and that using CtrlFire will not infringe on any third party’s intellectual property or other rights.
To the maximum extent permitted by law, CtrlFire’s services are provided “as is” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted, timely, secure, or error-free service.
CtrlFire is not responsible for any issues or damages arising from your use of Connected Services or third-party services, including but not limited to data loss, privacy breaches, or service interruptions.

  1. Indemnification

You shall indemnify, protect, and hold CtrlFire and its affiliated companies, employees, agents, and partners harmless from any losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: (i) your breach of this agreement or the acceptable use policy; (ii) your use of Customer Content or Connected Services infringing on any third party’s rights; (iii) your negligence or intentional misconduct.

  1. Limitation of Liability

In no event shall CtrlFire or its affiliated companies, employees, agents, and partners be liable for any indirect, special, incidental, punitive, or consequential damages, including but not limited to loss of profits, business interruption, loss of goodwill, or data loss, whether or not they were advised of the possibility of such damages.
CtrlFire’s total liability to you shall not exceed the total amount of fees you paid to CtrlFire during the term of this agreement. This limitation of liability applies to contractual liability, tort liability (including negligence), or any other form of liability.

  1. Confidentiality

“Confidential Information” refers to CtrlFire’s trade secrets, technical information, business plans, customer data, and other non-public information, as well as any information marked as “confidential” or “proprietary” that you learn under this agreement.
You shall take reasonable measures to protect Confidential Information and shall not disclose, disseminate, or use it for any purpose, except: (i) with prior written consent from CtrlFire; (ii) if the information is publicly available and not disclosed due to your breach of confidentiality obligations; (iii) if disclosure is required by law, regulation, or judicial process, and you have notified CtrlFire in advance and taken reasonable measures to limit the scope of disclosure.
The confidentiality obligations shall continue to be effective for three years after the termination of this agreement.

  1. Data Protection

CtrlFire will process your personal data and Customer Content in accordance with its privacy policy, ensuring the security and confidentiality of the data. The privacy policy outlines how data is collected, used, stored, and transmitted; please refer to www.ctrlfire.com/privacy.
You must ensure that you have the right to use Customer Content and have obtained all necessary consents and authorizations for CtrlFire to process that data according to the privacy policy.
CtrlFire has the right to anonymize Customer Content and use the anonymized data for business analysis, product improvement, and market research purposes.

  1. Governing Law and Dispute Resolution

This agreement is governed by and construed in accordance with the laws of Singapore. Both parties agree that the courts of Singapore have exclusive jurisdiction over any disputes arising from or related to this agreement.
If a dispute arises regarding the interpretation, performance, or breach of this agreement, it should first be resolved through friendly negotiation. If negotiations fail, either party may file a lawsuit in the courts of Singapore.

  1. Miscellaneous

Any modifications, supplements, or changes to this agreement must be agreed upon in writing by both parties. CtrlFire may update the acceptable use policy, privacy policy, and other related documents at any time, and the updated documents will be published on the website and become part of this agreement.
The headings of the terms of this agreement are for convenience only and have no legal effect. If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain valid and continue to be enforced.
CtrlFire may assign its rights and obligations under this agreement to its affiliated companies or successors at any time, with prior notice to you. You may not assign this agreement or any rights and obligations under it without CtrlFire’s written consent.